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Please read all the conditions, and for further clarifications before booking, you can contact info@hotelaurelia.it

Check-in Information Check-in is available from 2:00 PM to 8:00 PM. Any delays might affect the reservation or incur additional costs.

Privacy Policy and Terms and Conditions This application collects some personal data from its users.

Types of Data Collected The personal data collected by this application, either independently or through third parties, includes: cookies, usage data, first name, last name, phone number, address, fax number, country, state, province, email, and postal code.

Data Protection We inform you that EU Regulation 679/2016 (Personal Data Protection Code) protects individuals and other subjects regarding the processing of personal data. According to the stated regulation, this processing will be based on principles of fairness, legality, transparency, and the protection of your privacy and rights. Therefore, we provide the following information:

  1. The data you provide will be processed for the purpose of fulfilling tourist booking services and information or availability requests on the official website of hotelaurelia.it.

  2. The processing will be carried out electronically.

  3. Providing the data is mandatory, as without it, it is impossible to make a tourist booking, request availability, or information. Failure to provide data will result in the termination of the contract or request process.

  4. The data will be communicated exclusively to the entities necessary for the fulfillment of the booking contract (e.g., the hotel chosen for the stay) and related services.

  5. The data controller is Hotel Aurelia located at Via N. Piccinni, 25, 20131 - Milan - MI.

  6. The data processor is Hotel Aurelia Milano. Email: info@hotelaurelia.it

  7. You can exercise your rights regarding the data controller at any time, under EU Regulation 679/2016, including:

    • The right to access personal data and other rights

    • The right to obtain the confirmation of the existence of your personal data, even if not yet registered, and their communication in an intelligible form

    • The right to obtain information on the origin, purposes, and methods of data processing, as well as the identification details of the data controller and the entities to whom the data may be communicated

    • The right to update, correct, or integrate data; to delete, anonymize, or block data processed in violation of the law; and to be informed of such actions taken

    • The right to object to the processing of personal data for legitimate reasons, even if relevant to the purpose of collection, or for sending advertising materials or for direct sales or market research or commercial communication.

Cookie Policy and Usage Information Definitions Cookies are short text fragments (letters and/or numbers) that allow the web server to store information on the client (browser) for reuse during the same visit to the site (session cookies) or later, even after days (persistent cookies). Cookies are stored based on user preferences by the individual browser on the specific device used (computer, tablet, smartphone). Similar technologies can be used to collect information about user behavior and service usage.

Types of Cookies Based on the characteristics and usage of cookies, we can distinguish different categories:

  • Strictly Necessary Cookies (Technical Cookies): These are essential for the proper functioning of our site and are used to manage login and access to reserved functions of the site. Their duration is limited to the work session or longer to recognize the visitor's computer. Disabling them may affect the use of login-restricted services, while the public part of the site remains normally usable.

  • Performance and Analytics Cookies: These cookies are used to collect and analyze site traffic and usage anonymously. They allow monitoring the system and improving performance and usability. Disabling these cookies can be done without any loss of functionality.

  • Profiling Cookies: These are permanent cookies used to identify (anonymously and not) user preferences and improve the browsing experience, aiming to send advertising messages in line with the user's preferences.

Third-Party Cookies Visiting a website may receive cookies both from the site visited ("owners") and from websites managed by other organizations ("third parties"). Examples include social plugins (e.g., Facebook, Twitter, Google+), which allow sharing content on social networks. The presence of these plugins involves the transmission of cookies to and from all sites managed by third parties. The management of information collected by "third parties" is governed by the respective privacy policies.

Cookie Management Users can decide whether to accept cookies using their browser settings. Disabling technical cookies may affect the functionality of the site's services reserved for registered users, while public content remains accessible. Disabling "third-party" cookies does not affect navigability.

Regarding Cookies This site does NOT use proprietary profiling cookies. Although the site does not create any cookies itself, some pages contain external links/components that create cookies (text files) on the user's computer. The collected information may include the date and time of the visit, registration information, IP address, purchase history (if an online booking system is available), and browsing activities. Cookies offer numerous advantages: they allow the site to recognize information and determine what content may be most suitable for users' needs.

How We Use Cookies We may collect information automatically when you access the website using cookies. Cookies allow us to identify your computer and obtain details of your last visit. You may choose not to accept cookies, but in this case, we cannot guarantee the same website experience. The information collected via cookies will not identify you personally but will include general information about your computer settings, internet connection, operating system, and platform.

Terms and Conditions Due to the Coronavirus (COVID-19), the facility applies strict physical distancing measures. Only small pets are allowed in the hotel. Please note that the property does not have an elevator and does not offer gluten-free products. A surcharge applies for arrivals after the check-in time. All late arrival requests are subject to confirmation by the property. Dining and beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Cancellations due to unforeseen events by the property can occur at any time without notice. The customer pays the total booking amount if they cancel or no-show after booking. The reservation is non-refundable under any conditions unless confirmed by the property. Late check-ins can compromise the booking or incur additional costs.

In accordance with government guidelines to reduce the spread of Coronavirus (COVID-19), this property may request additional documentation to verify identity, travel itinerary, and other relevant information during the validity period of such guidelines.

In response to Coronavirus (COVID-19), this property has implemented extra safety and hygiene measures.

Facility Rules

  • Responsibility for translating the entire reservation, terms, and conditions lies with the customer, and they are fully responsible for obtaining a translation in their language using online translators or text translation sites.

  • Any damages caused during the stay must be paid for based on prices decided by the reception according to the severity of the damage. We reserve the right to charge the amount from the provided payment methods.

  • Non-compliance with these rules results in the immediate loss of the right to stay in the hotel without any refund.

  • Requests outside of the booking conditions may incur additional costs based on reception availability, otherwise, access to the room may be denied.

  • Smoking is prohibited; a supplementary fee will be charged for damages caused by smoking in the room, including the smell of cigarettes. If the guest refuses, law enforcement will be called.

  • Any damages noticed in the room that were not caused by you must be immediately reported to the reception, or you will be held responsible.

Booking Rules If the customer is not satisfied with any aspect of the hotel, no refund will be provided unless confirmed by the property. If the customer does not read the terms and conditions of the property, they will still be subject to all written conditions. Additional costs will apply for any damage to the property.

Check-out Rooms must be vacated by 10:00 AM. Additional services may be chargeable based on availability. Minors under 18 cannot stay without parental authorization and will not be refunded if this is not provided. Guests without proper documentation cannot stay and will not be refunded. The accepted credit card circuits are: American Express, Bancomat, Carta Si, Diners, JCB, Maestro, Mastercard, Visa. Please inform Hotel Aurelia Milano Centrale in advance of your expected arrival time. You can enter this information in the Special Requests section during booking or contact the property using the contact details provided in the booking confirmation.

Tourist Tax Milan, like many cities in Italy and around the world, has introduced a tourist tax. The amount varies from €2.00 to €5.00 per night, depending on the type and star rating of the accommodation. The property is required to issue a separate receipt for the amount paid or to indicate it on the invoice. Staff are required to provide all information regarding exempt categories. Tourist tax revenues will fund interventions to preserve the city's historical-cultural heritage and improve services.

Facility Services:

  • Air conditioning

  • Bar

  • Non-smoking rooms

  • Express check-in and check-out

  • Luggage storage

  • Fax/photocopying

  • Heating

  • Daily housekeeping

  • Multilingual staff

  • Entirely non-smoking facility

  • WiFi throughout the property

  • Free WiFi

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